I did not receive the account activation email.

After registering on the E-Change platform, you need to confirm your account in order to get full access to the service. To do this, a notification with instructions is sent to your email.

If you did not receive the notification:

• If you are using a corporate email, make sure your mail server is not blocking automated messages.
• Check the "Spam" folder, as it may have been sent there by mistake.
• Make sure your email address has been entered correctly with no typos.
• Try refreshing your mailbox and waiting a few minutes.
• Some email services may delay message delivery, so wait 15–20 minutes and check your mail again.

Account activation is a mandatory step to ensure the security of your data and prevent unauthorized access to your account. If the email never arrives, contact the 24/7 support service, which will help you complete account confirmation manually. 

We also recommend reviewing the FAQ section, where you will find answers to frequently asked questions.